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| Click here to view WinWatermark Online Tutorial. |
| Click here to view WinWatermark Supported Image File Formats. |
| Click here to view Digital Photography Glossary. |
| Click here to view How to Protect Images on the Internet. |
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| General Questions |
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 Unable to download the program properly
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· Please check whether virus has infected your computer.
· Maybe your IE setting is not perfect, please click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", that will be ok! |
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| I bought the program, but it still says it's Trial Version |
· After your purchase you will be receive an email from our registration agent, you can find the full version download link in it. Please click the link and download the full version of WinWatermark and re-install it, you can use full functional WinWatermark.
· Your WinWatermark may not download from our web site, the setup file may be cracked or modified by someone else. Please uninstall the WinWatermark on your PC, and send email to  to get assistance.
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| Can I try your program before purchasing it |
· Yes, you can. Our program can be free tried before purchasing it. Please download WinWatermark from Download Page, and then install it. Please ignore the registration request, then you can try it. You can evaluate whether this software suits for you.
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| Can I upgrade this program for free in the future |
· Our upgrade policy:
Minor updates are free (e.g. 2.0 to 2.2).
Major updates are entitled for a discounted upgrade. (e.g. 2.0 to 3.0).
If you purchased in 30 days before the new version was released, you are eligible for a free upgrade. |
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| How long will I receive my full version download link after finishing the order |
· Normally, you will receive thefull version download link, which are sent automatically by our registration agent Share-it or RegNow within a few minutes or hours after you finish the order. However, sometimes for some reasons, for example, maybe user's email service provider rejects emails from Share-it, so the email can not be sent to users. If you have not received your registration information after your purchase. please send email to to get assistance. We will find your order information and send your full version download link to you soon. |
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| How to report bugs |
· Please send email to  , and describe how the bugs there are, and attach the screenshot if possible. If your report can help us to fix the bug, you can get the register code for free. |
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| Error message"The instruction at '[some address]' referenced memory at '[some address]'. The memory could not be read." |
· When you click OK, your computer restarts and subsequent logon attempts may be successful.
NOTE:This error message may also occur if you log on by using a Terminal Services client. This behavior occurs because the operating system does not allocate a large enough buffer for the maximum string length permitted. When the data is greater than the buffer size, the Winlogon service terminates abnormally and your computer generates the error message.
To resolve this problem, please obtain the latest service pack for Windows system. For example, if you run on Windows 2000, please visit http://support.microsoft.com/kb/260910/EN-US/ to view the article in the Microsoft Knowledge Base to obtain the Latest Windows 2000 Service Pack. |
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| Do I need to re-registration after I re-install the software? |
· No, you don't have to re-enter your registration information. Our software will remember you registration status. |
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| How long will it take to get your supporting response? |
· We promise to our customers that we will deal with emails within 24 hours after receiving them. Please do not hesitate to contact us.
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